Privacy Policy

Last updated: 4 September 2026

Eon Fire and Safety (“Eon”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This notice explains what information we collect through this website and our services, why we use it, who we may share it with, how long we keep it and the rights available to you under UK data protection law.

Who we are

Eon Fire and Safety provides fire risk assessments and fire safety services across London and Surrey. For personal information handled in connection with this website and our services, Eon Fire and Safety is the data controller.

You can contact us at:

• Email: enquiries@eonfireandsafety.co.uk
• Telephone: 020 8153 4527
• Post: Eon Fire and Safety, 12 Farwig Lane, Bromley, BR1 3RB

Information we collect

Depending on how you use our website and services, we may collect:

• Your name, email address, telephone number and organisation.
• Information you include in an enquiry, contact form or quote request.
• Details about a premises or proposed service, such as property type, approximate size, number of floors or fire doors, occupancy, location and preferred timescale.
• Correspondence and records of our communications with you.
• Client-account and portal information, including login details, service records and files made available through the portal.
• Payment and transaction records. Where a payment provider is used, we do not normally receive or store your complete payment-card details.
• Technical information such as your IP address, browser and device type, pages viewed, referral source, cookie choices and security logs.

How we collect information

We collect information directly from you when you complete a form, request a quote, telephone or email us, become a client, use the client portal or otherwise communicate with us. We may also collect limited technical information automatically through cookies, analytics and website-security technologies.

How and why we use your information

We use personal information only where we have a lawful basis. Our purposes and usual lawful bases include:

• Responding to enquiries and preparing quotations: to take steps at your request before entering into a contract and for our legitimate interest in responding to potential clients.
• Providing and managing services: to perform our contract with you, arrange visits, deliver reports, provide follow-up support and administer the client relationship.
• Operating the client portal: to provide secure access to relevant documents, account information and service records.
• Administration and record keeping: for our legitimate interests in operating the business and, where applicable, to meet legal, regulatory, accounting and insurance obligations.
• Website improvement and analytics: with your consent where required, to understand how visitors use the website and improve its content and performance.
• Website and information security: for our legitimate interests in preventing misuse, spam, fraud and unauthorised access.
• Legal claims and regulatory matters: where necessary to comply with a legal obligation or establish, exercise or defend legal claims.

We do not sell your personal information. We will not use enquiry details for unrelated marketing unless we have a lawful basis to do so and have provided any choice required by law.

Online estimates

If you use an online estimate tool, the information you provide may be used to calculate an indicative price range and to prepare or follow up a quotation. An online estimate is not a binding quotation and may be reviewed by a person before we offer or agree to provide a service. We do not use the estimate tool to make decisions that produce legal or similarly significant effects about you.

Cookies, analytics and security services

Our website uses essential cookies that are necessary for features such as security, login sessions, cookie preferences and the client portal. With your consent where required, we may also use analytics cookies to understand visits and improve the website.

We use CookieYes to present and record cookie choices, Google services such as Analytics or Site Kit to measure website use, and Google reCAPTCHA or similar technology to reduce spam and abuse. These providers may receive technical information such as an IP address, device information and usage data. You can manage non-essential cookies through the cookie banner or settings tool. For more information about Google’s handling of information, see the Google Privacy Policy.

Client portal

Client-portal accounts use cookies and account information to authenticate users and provide secure access. Please keep your login details confidential and tell us promptly if you believe your account has been accessed without permission. Documents made available through the portal should be downloaded, stored and shared securely.

Who we share information with

Where necessary for the purposes described above, we may share limited personal information with:

• Website-hosting, IT, email, form, analytics, security and client-portal service providers.
• Payment providers where you choose to make a payment.
• Trusted specialist contractors or service partners where their involvement is needed to deliver a service and you would reasonably expect this.
• Professional advisers such as accountants, insurers or legal advisers.
• Regulators, enforcement bodies, courts or other authorities where disclosure is required by law or necessary to protect legal rights.

Service providers acting on our behalf are expected to use personal information only for the agreed purpose and to protect it appropriately.

International transfers

Some technology providers may store or process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we take reasonable steps to ensure an appropriate safeguard or recognised transfer mechanism is in place.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. The relevant period depends on whether an enquiry becomes a client relationship, the nature of the service and document, continuing support needs, and applicable legal, accounting, insurance, security and dispute-resolution requirements. When information is no longer required, we delete it securely or anonymise it.

Cookie durations vary by purpose and provider. Further information is available through the website’s cookie settings tool.

How we protect information

We use reasonable organisational and technical measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is restricted to people and providers who need it for an authorised purpose. No internet or storage system can be guaranteed to be completely secure.

Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct incomplete or inaccurate information.
• Ask us to delete information in certain circumstances.
• Ask us to restrict how information is used.
• Object to processing based on legitimate interests or to direct marketing.
• Receive certain information in a portable format.
• Withdraw consent at any time where we rely on consent. This will not affect earlier lawful processing.

To exercise a right, contact us using the details above. We may need to verify your identity before responding. Data-protection rights are subject to legal conditions and exemptions.

Complaints

Please contact us first if you have a concern so that we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk.

Changes to this notice

We may update this notice when our services, website or legal obligations change. The latest version will be published on this page with its updated date.